by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool Snippets are a great way to update your content without spending a lot of time on research or rewriting. These operative units help you create a series of short, easy-to-read articles that share common steps, instructions, or warnings. …

by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool Screenshots are the simplest way to demonstrate your new program or save that picture on Facebook to your camera roll. They’re the easiest way to save anything on your screen. And they’re an integral part of our work…

by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool Many technical communicators could use summative data on how their content is doing daily. Technical writers discover which of their content is popular, how long users read their content, and where their customers live. But how do they…

by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool As time goes by, any company accumulates valuable information, from FAQs, and industry know-how, to procedures and best practices. But at some companies, this knowledge remains scattered across e-mails, docs, or even undocumented. This is not a productive…

by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool In the beginning, any design is an idea in our head that can be sketched anywhere within easy reach (from the palm to a napkin in a restaurant). But it is more practical to use the special tools…

by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool Technical writers communicate complicated technical information to an audience in a simple and efficient manner. Sometimes a case study is what can help with this task. A case study is a story-based structure, a research methodology that describes…

by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool High-quality product documentation is equally important for startups and enterprises. The tricky part here is knowing where to start, i.e., what documents are more important than others. Of course, the bare minimum documentation useful to customers is better…

by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool We are lucky to live in a modern society with all its know-how and inventions. The same is true for technical writers and the way they manage the content. After changing from a typewriter to a computer, copy-paste…

by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool As our world is enriched with more and more technology every day, expertly edited technical documentation also becomes more in demand. And this is the task of a technical editor. A technical editor participates in the process of…