by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool Screenshots are the simplest way to demonstrate your new program or save that picture on Facebook to your camera roll. They’re the easiest way to save anything on your screen. …

by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool Many technical communicators could use summative data on how their content is doing daily. Technical writers discover which of their content is popular, how long users read their content, and where their customers live. …

by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool As time goes by, any company accumulates valuable information, from FAQs, and industry know-how, to procedures and best practices. But at some companies, this knowledge remains scattered across e-mails, docs, or even undocumented. This is not a productive…

by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool In the beginning, any design is an idea in our head that can be sketched anywhere within easy reach (from the palm to a napkin in a restaurant). …

by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool Technical writers communicate complicated technical information to an audience in a simple and efficient manner. Sometimes a case study is what can help with this task. …

by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool High-quality product documentation is equally important for startups and enterprises. The tricky part here is knowing where to start, i.e., what documents are more important than others. Of course, the bare minimum documentation useful to customers is better…

by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool We are lucky to live in a modern society with all its know-how and inventions. The same is true for technical writers and the way they manage the content. After changing from a typewriter to a computer, copy-paste…

by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool As our world is enriched with more and more technology every day, expertly edited technical documentation also becomes more in demand. And this is the task of a technical editor. A technical editor participates in the process of…

by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool It is well known that there are no products in the world that would stay the same for years or even decades. These days it is impossible, even fatal, for any service to remain in its permanent condition…