by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool Any product demands an explanation. That’s why a user manual is a must-have for a product. User manuals describe usage and help guide new users in their first steps, but it becomes obsolete as soon as it’s published…

by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool Technical writers are amazing people whose work is to make field-specific information easy to grasp for any person. This is slightly different in the gaming industry. Technical communication and games overlap in interface design, information management, and systems…

by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool If you still haven’t learned the news about ClickHelp, I’d like to share the new Echo update by ClickHelp that was released in July 2022! Among other useful and impressive features, I’d like to investigate what’s so great…

by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool Snippets are a great way to update your content without spending a lot of time on research or rewriting. These operative units help you create a series of short, easy-to-read articles that share common steps, instructions, or warnings. …

by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool Screenshots are the simplest way to demonstrate your new program or save that picture on Facebook to your camera roll. They’re the easiest way to save anything on your screen. And they’re an integral part of our work…

by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool Many technical communicators could use summative data on how their content is doing daily. Technical writers discover which of their content is popular, how long users read their content, and where their customers live. But how do they…

by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool As time goes by, any company accumulates valuable information, from FAQs, and industry know-how, to procedures and best practices. But at some companies, this knowledge remains scattered across e-mails, docs, or even undocumented. This is not a productive…

by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool In the beginning, any design is an idea in our head that can be sketched anywhere within easy reach (from the palm to a napkin in a restaurant). But it is more practical to use the special tools…

by Bradley Nice, Content Manager at ClickHelp — all-in-one help authoring tool Technical writers communicate complicated technical information to an audience in a simple and efficient manner. Sometimes a case study is what can help with this task. A case study is a story-based structure, a research methodology that describes…